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Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support.
Select your model. How does HP install software and gather data? Need Windows 11 help? This document pertains to HP notebook computers with Windows 8 and a fingerprint reader. HP SimplePass allows you to safely store logon information for your favorite websites, and use a single method of authentication for your password-protected website accounts. Choose a fingerprint, password or PIN to authenticate your identity. Go to Understanding and Using Windows 10 for more information.
Use HP SimplePass to instantly open your browser and automatically log on to your password-protected website account. Then you can log on to Windows using a fingerprint reader and quickly access your password-protected website accounts.
Enrolling your fingerprint is required to begin using HP SimplePass. Select a SimplePass method PIN, password, or fingerprint reader for logging on to Windows and your password-protected website accounts, then click Next. Registering website account credentials in HP SimplePass Instantly open your browser and automatically log on to your password-protected website accounts by registering the website accounts and credentials in HP SimplePass.
Supported browsers include Internet Explorer, Firefox, and Chrome. Registering a website creates an icon that represents the website account you are registering in HP SimplePass. Registering a website account also securely stores the website name, web address, username, password, and other applicable information associated with the website account in HP SimplePass.
You must set up HP SimplePass before you can register any website accounts. Follow these steps to register a website account:.
Open a web browser and navigate to a website where you have a password-protected account. HP SimplePass displays the Remember this password? To have HP SimplePass register this account, as well as automatically register your other website accounts:. HP SimplePass registers each website account automatically, the next time you log on to a website account.
By using HP SimplePass, you only have to remember one way to verify your identity PIN, password, or fingerprint reader to log on to a website account. Open a web browser and navigate to one of your registered websites. The application automatically enters your username and password, and opens your website account. Using My LaunchSite to log on to website accounts Instantly open your browser and automatically log on to your password-protected website accounts using My LaunchSite.
My LaunchSite opens your browser, goes to the website, and logs on to your password-protected account. You can enable HP SimplePass to always remember logon credentials for each new website account you log on to, as well as enable HP SimplePass to instantly open a browser and log on to your registered website accounts.
Click the My Settings icon to open the My Settings screen. HP SimplePass options are displayed. An option is enabled when there is a checkmark in the box next to the option. An option is disabled when no checkmark displays in the box next to the option. Sign in to my websites : Check this option to use HP SimplePass to remember websites and automatically fill in the credentials.
Automatically remember all my websites : Check this option to allow HP SimplePass to automatically save your websites instead of prompting you. This option is only available when a fingerprint is set as your SimplePass. Click the box next to an option to enable or disable it, and then click Apply. HP SimplePass saves your changes. Make sure you choose a Secret question and Answer that only you know so that no one else can log on to your account. Click the Secret question box to select a question from the drop-down list.
Click the Answer box and type the answer to the selected Secret question. Updating the fingerprint reader drivers and software The device drivers and security applications designed and approved for your notebook are available on the HP Drivers and Downloads support website. Follow the steps below to install or update the fingerprint sensor drivers or security applications. If a Let's identify your product to get started page displays, click Laptop or Desktop.
Type the model name for your computer in the Or, enter your serial number field, and then click Submit. If a Matching products webpage opens, select your model number from the list. The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change , select your version, and then click Change. From the list of available software and driver categories, choose to download the Validity Fingerprint Sensor driver or HP SimplePass application, as needed:.
Click Download , and then click Save to save the file to a convenient location on your hard drive, such as the desktop on the computer. Double-click the downloaded file and then follow the instructions to install the driver or software. Follow the on-screen instructions to modify your SimplePass, if displayed, then click Done. Deleting your SimplePass also deletes your HP SimplePass settings, registered websites, and website account logon information.
Your SimplePass is now deleted. Why does HP SimplePass flash briefly on the screen when attempting to set up the application? When attempting to open HP SimplePass, it briefly flashes on the screen and cannot be installed. This happens because a fingerprint has already been set up using the Windows Sign-in options.
Remove the fingerprint and then you can set up HP SimplePass. Under Fingerprint, click Remove , and then close Accounts. HP SimplePass Help displays on the screen.
Browse through the categories in the left navigation pane to find the help you need. How do I clean the fingerprint reader? Clean the fingerprint reader periodically to ensure optimum performance. Use the following steps:. Dampen a lint-free cloth or cotton swab with isopropyl alcohol. Gently rub the cloth horizontally across the sensor surface, starting from the top and moving down until entire sensor area is clean.
If you want to remove the HP SimplePass icon from the taskbar on the desktop, right-click the HP SimplePass icon on the taskbar, and then select unpin this program from taskbar from the drop-down list. How do I view and modify my logon credentials for a registered website? In order for HP SimplePass to log on to your registered website account, the username and password in HP SimplePass must match the website account username and password.
Click the key icon to open the My Vault screen, and then select a website icon to view the username and password for the website. Make any changes to the username and password, and then click Save. Changes to the username and password in HP SimplePass must be duplicated in the logon credentials for the website account so that HP SimplePass can log on to your account. Can I use the fingerprint scanner to protect multiple user accounts?
Each person with a Windows User Account on the computer can have their own HP SimplePass account, and use the fingerprint scanner to protect their Windows User Account and other logon credentials.
Use the fingerprint scanner to quickly switch between user accounts using HP SimplePass. Swipe the enrolled fingerprint for a different user account to go to or log on to that account.
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